![]() I haven’t done anything as far as Sonos support goes. My apologies if I added to the confusion. I meant to say “check every controller for needed updates” but in my head I was still thinking about individual devices like my phones, Apple TV, etc. Have you tried submitting a Diagnostics report to Sonos? What did they tell you was happening? Again, it’s very strange that you go to the app on your phone, select a music source to stream to a room, and it starts streaming but no sound comes out and there are no error messages to say what’s amiss. And you say “The sound just quits one day”. The whole point is that all apps and all speakers need to be running the same versions. How do you “check every single device for “needed” updates until we find the culprit”? If you it’s all automatic I don’t know of a way to just update one speaker in my system. When we do, the Arc starts working again. We have to check every single device for “needed” updates until we find the culprit. The sound just quits one day and thats it. It seems strange that it’s only been happening for a couple of months rather than since you started using Sonos: there’s been more than 10 updates in that time. That really sounds like something is updating. ![]() If you re-read my original post, I’m saying the reason I know there’s an update is that the Arc quits playing sound. Watches, phones, computers, Apple TV, and Sonos. I have auto updates turned off for every single piece of gear I own. And since updates always cure the dropped sound issue on my Arc - whereas nothing else will do that - Occam’s razor suggest that the dropped sound was initiated somewhere in the food chain to beckon me into an update. So I think it makes no sense to force updates on people. And Sonos is just a piece of consumer gear that offers services you may or may not need or want. The iPhone handles a lot of personal and sensitive info, and updates are generally a good thing. Most people were so accustomed to entering their PIN to use their iPhone that they automatically entered the number, and then the phone would go into the update regardless of what the customer wanted, and no way to stop it. If you skipped an update for any length of time more than what they considered reasonable, on random occasions it would bring up a screen that said something like “Remind Me Later or Enter PIN to Install Update” and then had the keypad underneath it so it looked like a PIN query. For anyone who would object and say “No way, Sonos would never do that!” keep in mind that Apple themselves used to do that with iOS. Then one day I was “tricked” into an update, and once that happened the system was locked until I did all updates including firmware. After I set the Playbar up and ran the room configuration I never touched the controllers again, ever. But the plain text here is that on my previous Sonos system, which was a Playbar home theater, I skipped dozens of updates including those that forced firmware updates. If I was the customer who bought a couple of Play:1 speakers and set them up in different rooms and I listened to streaming services, then updates might be a thing to do. Just food for thought and not offered as a solution to your issues. If the app cannot find the latest version on the device upon which it is installed it too may malfunction.īottom-line…sometimes refusing to accept updates may cause device issues later on. The app developer will also behind the scenes make adjustments to their app to work properly with the latest firmware. Also not accepting the update can cause devices to not function properly with apps. Although every device maybe offered the update not all devices will utilize it to full extent.įor example iOS 16.0.2 is offered for my iPhone 12 but there are specific bug fixes included that my iPhone 12 will ignore as they are intended for the iPhone 14. Before you say “ah ha” know that all bugs found in a firmware are not pervasive to each device the manufacturer has on the market. The majority of updates are to correct flaws or bugs that are sometimes introduced by the previous update itself. Not all updates are for feature enhancement. Without going into another discussion as to why I’ll offer this fact. I know many individuals such as yourself are not comfortable with updating their electronics.
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